Virgin Cabin Crew Assessment/Interview Information and Study Guide
Welcome to our guide on the Virgin Australia Cabin Crew Assessment Day! Becoming a flight attendant is an exciting and rewarding career choice, offering opportunities to travel, meet diverse people, and provide exceptional customer service. The journey to becoming a flight attendant typically involves meeting specific qualifications, attending training programs, and successfully completing a selection process, which includes interviews, assessments, and training courses.
To join Virgin Australia as a cabin crew member, candidates must meet certain requirements. These include being at least 18 years old, holding a valid Australian passport, and having a high level of physical fitness. Virgin Australia also looks for applicants who demonstrate excellent communication skills, a passion for customer service, and the ability to work well in a team. Prior experience in hospitality, customer service, or aviation is a plus, but not always required.
During the Virgin Australia assessment day, you’ll take part in an interview, group assessment, and resume check, all designed to identify candidates who align with the airline’s values and standards. If you pass these stages, you’ll move on to a training program where you’ll learn all the skills necessary to provide a safe and enjoyable experience for passengers. Read on for more details to help you succeed in your assessment and start your journey with Virgin Australia!
Scenarios Used at Virgin Cabin Crew Assessment
How to Join Virgin as a Cabin Crew
To apply to Virgin to begin your application to become a flight attendant flying around Australia and internationally you must apply online via the following link below. This website will help you study and give you the confidence needed to ace your assessments and get the job.
Minimum Requirements to become a Virgin Cabin Crew
Are at least 18 years of age
Are an Australian Citizen or Permanent Resident
Have had at least 3 years of previous employment (part-time or full-time hours) in roles that focus on caring for people/customers
Have a passport (with at least 18 months left on it)
Have a Responsible Service of Alcohol (RSA) certificate
Have a current Australian First Aid and CPR certificate
Can work a 24/7 rotating roster (including early starts, late finishes, weekends, public holidays and peak periods)
Can reach up to a height of 180cm
What does Virgin want from its Cabin Crew?
Virgin Australia is looking for individuals who are genuine, approachable, and passionate about hospitality. They want cabin crew members who are calm under pressure, safety-conscious, and always ready to help with a positive attitude. If you’re down-to-earth, clear-headed, and enjoy connecting with people, this is the place for you. Our guide will help you prepare for the assessment and interview process, giving you the tools to shine and show Virgin Australia what you’ve got!
Virgin Cabin Crew Online Interview
The online interview is a pre-recorded interview online on a computer or iPad at home. You will be required to answer 3 questions. You will be given one minute to prepare for the question asked and then 2 minutes to reply. You will be given a practice question to make sure your microphone and device is working properly. Once you start the assessment you will not be able to go back or change answers.
Questions commonly asked during the online interview are:
What is good customer service?
What do you understand about personalised customer experience?
What do you like most about being a Flight Attendant?
Can you work a 24/7 Roster?
Why become a cabin crew?
Personality Testing to become a Cabin Crew for Virgin
Aptitude Testing
FAQs and General Information about becoming a flight attendant and what is required
What to wear to the Assessment Day for Virgin?
Make sure you dress to the VA grooming standard (long hair up, wear stockings if you are wearing a skirt/dress, if you want - red lipstick but no OTT makeup, natural & professional makeup ) Be friendly, helpful, and professional to everybody at the interview - even when you are waiting outside. If there's a water jug at your table, offer everyone a glass and serve your own last.
Virgin Assessment Day Break down and Guide
Arrival Time: The assessment day usually starts at 8:30 AM, but it’s best to arrive around 7:50-8:00 AM. This gives you a chance to meet other candidates and chat before things begin. Everyone is super friendly, so don’t hesitate to strike up a conversation!
Phones: Remember, no phones allowed. It’s easy to forget, but make sure your phone is either turned off or left in your car to avoid any distractions.
Table Assignment: Once you’re invited into the room, you’ll be assigned a table randomly. Take this time to connect with others and offer water from the pitcher in the middle of the table—it’s a small gesture that makes a good impression.
Introduction & Video: The recruiters will begin by introducing the role, followed by a short video. A current cabin crew member will also join to answer any questions and provide valuable insights into the job.
Group Assessment and Scenarios: You will be given a scenario to work out with those involved in on your team, the scenarios change but generally involve solving a problem among a group of passengers that have various requirements.
1 on 1 Interview:
Group Exercise Scenarios
The first group activity is getting to know a partner on your table (learning their name, age, where they're from/live, past work experience, and a fun fact). Once you have spoken to your partner everyone will take turns one at a time giving a short presentation on what you know about your partner.
The second group activity is working with the whole table to sort 8 differently abled pax/customers into 9 seats, each with its own uniqueness (broken tray table, extra leg room, wheelchair friendly). The recruiters will be walking around taking notes etc.
Scenario
You are given a list of passengers (e.g. CEO of the company, Wealthy Frequent flier, person going to a funeral) and told you can only take so many of them. As a group, decide which ones you will take. They are more looking for how you collaborate and work within a team than the actual people you choose.
Interview Information and Questions for Virgin Cabin Crew
Very relaxed environment generally lasting 40 minutes with HR and cabin crew. Its 1v1 and afterwards you are free to leave.
Introduction Questions:
Tell us about yourself/your career to date?
Why do you want to join Virgin as Cabin Crew?
Have you applied for any other cabin crew jobs? Why Virgin?
What do you bring to Virgin?
What can you tell us about Virgin/What do you know about Virgin?
What do you know about Virgin?
What would make you a good cabin crew member?
Have you applied to other jobs and what are they?
Why would you be a good fit for Virgin?
What would Virgin look for in a flight attendant?
What was your previous role and from this role what can you bring to cabin crew role?
SOP/Situational Awareness: Tell us about a time you have disagreed with an SOP?
Tell us about a time you have changed an SOP or disagreed with one?
Stressful/Negative Feedback
When have you been in a stressful situation and could you have done better?
Tell us about a time you had to receive and accept feedback from someone?
When have you been under stress? what would you do differently?
Had trouble training in your current role?
Conflict Questions/Scenario
Tell us about a time you had conflict with a colleague/Passenger?
Tell us a time you had conflict and how did you resolve it? how did they feel? what was it like after?
When have you stood up for someone being discriminated against in your company?
Strengths/Weakness Questions
A situation where you were asked by a manager or person in a higher position to do
something you were unable to do?
Tell us some of the challenges you'll face coming to Jet Connect?
Tell us about your good and bad points?
Customer Focus
What is customer service?
Tell us about a time when you have gone above and beyond the requirements of your job?
When have you provided customer service?
Describe a time you've had to deal with an unhappy customer? Tell a time where you had a difficult situation with a customer?
Tell me about a time you exceeded a customers expectations?
Leadership:
When have you brought the best out of somebody? When have you stood up for someone being discriminated in your company?
Tell us about a time you had to bring someone up to standard?
When have you been part of a team that lead to a successful outcome and one where it lead
to an unsuccessful outcome?
When have you lead a team to success?
Communication Style:
When have you had to work together in a team?
When have you had to communicate clear and concisely?
Tell us about a time you were unsure of how to proceed and had to ask
someone?
Misc
Are you on any medications?
Are there any reasons your can not travel or be away from home?
There are 4 values that VA employees live by Spirit, Heart, Collaboration and imagination which relates the most to you and why?
Questions for the Panel:
Do you have any questions for us?
What is your base preference?
Would you move to a different base if your preferred was not available?
Medical Check to Become a Flight Attendant for Virgin
You can conduct the health assessment at Workforce Health Assessors, they check the following:
Urine test, color eye test, hearing test, height, weight, flexibility, squats, general eye test, arm/shoulder test strength.
Swimming Assessment to become Cabin Crew
Required to swim 50 metres and tread for 2 minutes in water at your local pool.
Background Checks for Virgin Cabin Crew
References from last 2 employers, must be completed online and HR will call or email references. Generally they will be sent a link to complete.
Common Flight Attendant Interview Questions'
What would you do if a young child was traveling solo and you witnessed a passenger having an inappropriate conversation with the child?
How would you resolve the conflict between two passengers who are fighting over space in the overhead compartment?
Imagine you see a passenger being deliberately rude to another flight attendant. How would you deal with this situation?
Imagine you saw two passengers disputing over their seats. How would you handle this?
How would you deal with a passenger who refused to follow the rules (keeping his seat belt buckled, etc.)?
How would you handle a very anxious passenger who is afraid of flying?
If you were working and there was a passenger complaining about sitting next to someone of a different race, how would you handle it?
What would you do if a passenger told you it was their loved one's remains inside the urn they were holding and they didn't want to place it underneath the seat?
Create a PA announcement for a couple celebrating their 50th anniversary.
You are mid-flight and the pilot asks you to preform a task which you are not authorized to preform. How would you handle the situation?
You have one seat left on a flight, and you have five passengers waiting on standby: A military man in uniform, a pregnant woman, a woman and her infant child, an elite customer who is a frequent flyer of Northwest Airlines, and a gentleman trying to go and see his ill sister. Who will be the one to get the empty seat on the flight, and why?
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