Emirates Cabin Crew Assessment/Interview Information and Study Guide for Flight Attendants
Updated: Jan 6
Welcome to our ultimate guide to becoming an Emirates cabin crew member! This page is designed to provide you with all the key details about the requirements, assessments, and steps to join the prestigious Emirates team. If you're passionate about delivering exceptional customer service, exploring the world, and working in an exciting, fast-paced environment, this guide will walk you through everything you need to know to succeed in the selection process.
Here, you'll find a comprehensive breakdown of the essential requirements and assessments, along with useful tips to help you prepare.
Scenarios Used at Emirates Flight Attendant Assessment
How to Join Emirates as a Flight Attendant
To apply to Emirates to begin your application to become a flight attendant flying around the World you must apply online via the following link below. This website will help you study and give you the confidence to ace your assessments and get the job.
Minimum Requirements to Become a Qantas Flight Attendant
A minimum age of 21 years to meet the UAE visa requirements
At least 1 year of hospitality or customer service experience
At least 160cm tall and able to reach 212cm high
A minimum of high school (Grade 12) education
Fluent in written and spoken English (additional languages are an advantage)
A natural team player with a personality that shines
No visible tattoos while in Emirates cabin crew uniform
What does Emirates look for from its Cabin Crew?
Emirates looks for applicants who can work effectively as part of a team while adapting to various situations with warmth and professionalism. Above all, safety is our top priority, and we ensure all crew members receive thorough training in aircraft safety and security procedures. We value candidates who demonstrate a genuine approach to customer service and an appreciation for cultural diversity, as these qualities help in providing exceptional support to all passengers. This includes assisting children traveling alone, nervous flyers, and non-English speakers with care and empathy.
In addition to excellent interpersonal skills, language proficiency is an important asset. Applicants who are fluent in at least one of the following priority languages—Cantonese, French, German, Hindi, Indonesian, Italian, Japanese, Korean, Mandarin, Portuguese, Spanish, Tagalog, Thai, or Vietnamese—will have a distinct advantage, especially for international cabin crew positions. These language skills play a crucial role in delivering both service and safety information to passengers, enhancing their travel experience and ensuring clear communication during critical situations.
Emirates Cabin Crew Online Interview
Emirates does not require applicants to conduct a online interview, rather you apply and they will filter and screen your resume to invite you to an assessment day.
Emirates Photo Requirements and Hints:
Emirates requests that applicants provide corporate photos as part of their application. Be sure to have the following photos prepared, adhering to the specified guidelines:
A formal full-length photo and a passport-sized photo.
Business attire, including a closed fitted jacket, knee-length skirt, skin-tone stockings, and closed-toe heels.
Hair neatly tied back.
Full makeup for women.
Please ensure you are smiling with visible teeth to create a positive impression.
Personality Testing to Become a Cabin Crew for Emirates
Yes, After your initial application, eligible candidates will complete an online assessment to assess your values, experience, and motivations. This helps us evaluate key personality traits, behavioral competencies, and language skills to ensure you're a good fit for the Emirates cabin crew role.
FAQs and General Information about becoming a flight attendant and what is required
What to wear to the Assessment Day at Emirates?
When dressing for your Emirates assessment day, it's important to follow the airline's grooming policy to ensure you make a positive impression. Here are some guidelines:
Nails: Keep your nails clear, nude, or french polished.
Shoes: Choose low heels (1-2 cm) or high heels (6-7 cm and closed). Flats are acceptable during in-flight service only.
Tattoos: If you have tattoos, it's best to cover them. A long sleeve can help conceal larger tattoos, while a small tattoo on the wrist can usually be covered with a band-aid.
By adhering to these dress and grooming standards, you'll be fully prepared for the assessment day.
What to take to your Emirates Assessment day
It’s a good idea to have digital copies of the following documents ready on your phone to share with the recruitment team during the interview:
An updated digital CV in English
A copy of your valid ID or passport
A copy of your education certificate
A fully charged mobile phone for the English test
Digital and printed (hard copy) corporate photos in a suit
Additionally, we suggest bringing a bag with some light snacks, touch up make-up, as the day can be long if everything is going smoothly.
A clear or paper holder/ Small business bag can help to contain and carry documents.
Emirates Assessment Day Break down and Guide
To prepare for your Emirates assessment day, make sure to gather all your important documents, such as your birth certificate, passport, license, name change records, and any relevant certifications. Be sure to have copies of everything so you're fully prepared when you receive that confirmation email. The whole assessment day takes about 3 hours.
Arrival Time: The assessment day usually starts at 09:00 AM, but it’s best to arrive around 8:30. This gives you a chance to meet other candidates and chat before things begin. Everyone is super friendly, so don’t hesitate to strike up a conversation!
Phones: Remember, no phones allowed. It’s easy to forget, but make sure your phone is either turned off or left in your car to avoid any distractions.
Table Assignment: Once you’re invited into the room, you’ll be assigned a table/group randomly. Take this time to connect with others and offer water from the pitcher in the middle of the table—it’s a small gesture that makes a good impression.
Group Assessment and Scenarios: You will be given a scenario to work out with those involved in your team, the scenarios change but generally involve solving a problem among a group of passengers that have various requirements.
Emirates English Test and Examples
The Emirates English test consists of two main sections, designed to assess your grammar, vocabulary, and reading comprehension skills.
Section 1: Grammar and Vocabulary (20 Questions)
This section includes 20 multiple-choice questions:
10 questions focused on grammar
10 questions focused on vocabulary
You will need to demonstrate your knowledge of English grammar and vocabulary by selecting the correct answers.
Section 2: Reading Comprehension (10 Questions)
In this section, you will be provided with a short reading passage.
After reading the passage, you will need to answer 10 questions based on the content.
The questions are designed to test your understanding of the passage, so it's important to read carefully and fully comprehend the text before answering.
Test Duration:
The entire exam lasts for 30 minutes, which means you will have approximately 15 minutes for each section.
Emirates English Test Vocabulary and Grammar Question Examples
Choose the correct word to complete the sentence:
"Every Morning,she ..... a cup of coffee before going to work"
drink
drinks
drinking
drank
"The manager asked ..... to prepare the report Friday"
he
his
him
he's
"I can honestly say I haven't had such ..... meal for ages."
delighted
delightful
delight
delighting
"She looks ....... a famous film star"
like
similar
as
same
Choose the word that is most opposite in meaning to the underlined word"
"The cabin crew must be alert at all times"
Attentive
vigilant
oblivious
watchful
Emirates Cabin Crew Resume Tips
Group Exercise Scenarios/Questions
During your assessment, the recruiter will be looking at body language, English and how you speak to others including your experience and background. Thinking out of the box and collaboration with others is important.
You will be asked to stand up and introduce yourself to the group, you will include information such as Name, age, profession, and where you come from including your customer service experience. Sometimes the recruiter will ask you to share your favorite destination and why it is your favorite destination.
First group discussion after, share your actual real-life customer service experiences during the introduction.
First Group Assessment for Emirates Samples/Guide
Scenarios
You have six passengers and 4 pieces of cake, There are also 6 passengers which are 1* demanding passenger, 1*a pregnant lady, 1*a business passenger, 1*sick passenger and the rest in economy. You need to decide which passenger you will give the cake/blanket to, you have 4 minutes to decide on a decision and discuss.
What should you do if you have one seat available on a plane and you have the following passengers, a pregnant lady, a famous person,a normal passenger, child why would you choose that person?
You pick up a card from the table that contains a profession, you must prepare a self-introduction and explain your customer service experience, then pick a quality that profession must have and explain why you chose that quality in particular.
During a flight you have one blanket left, and you need to decide which person to give it too, the people are a pregnant lady, an unaccompanied minor, V logger, VIP , off duty crew member, and
a angry passenger, What would you do? you will have 5-15 minutes (depending on group size) to work as a team to make a decision which is the correct answer.
Second Emirates Interview Examples and Tips
In the second group assessment, you might be given a scenario to role-play between the assessor. This is designed to assess how well you can think on your feet, stay calm under pressure, and demonstrate excellent customer service skills. You’ll be asked to act out situations that could occur in the cabin crew role. During the second group assessment, make sure you use Emirates company values, have the latest news and media releases from Emirates learned and ready to use, align yourself with the airline's values, learn the needs and objectives in the cabin crew environment at Emirates.
Scenario:
How to Answer the Emirates Group Exercise Scenarios
During your group exercise at Emirates flight attendant assessment, use the following to come to an answer with your group or when asked by the assessor. You must always apologise, be empathetic towards how the passenger feels, explain why this has happened, offer alternatives solutions to help the passenger and explain the course of actions you will be taking to fix the problem and always keep the passenger updated with the process and check on them.
Interview Information and Questions for Emirates Flight Attendant
Introduction Questions:
Tell us about yourself/your career to date?
Why do you want to join Emirates as Cabin Crew?
Have you applied for any other cabin crew jobs? Why Emirates?
What do you bring to Emirates?
What can you tell us about Emirates/What do you know about Emirates?
What do you know about Emirates?
What would make you a good cabin crew member?
Have you applied to other jobs and what are they?
Why would you be a good fit for Emirates?
What would Emirates look for in a flight attendant?
What was your previous role and from this role what can you bring to cabin crew role?
SOP/Situational Awareness: Tell us about a time you have disagreed with an SOP?
Tell us about a time you have changed an SOP or disagreed with one?
Stressful/Negative Feedback
When have you been in a stressful situation and could you have done better?
Tell us about a time you had to receive and accept feedback from someone?
When have you been under stress? what would you do differently?
Had trouble training in your current role?
Conflict Questions/Scenario
Tell us about a time you had conflict with a colleague/Passenger?
Tell us a time you had a conflict and how did you resolve it? how did they feel? what was it like after?
When have you stood up for someone being discriminated against in your company?
Strengths/Weakness Questions
A situation where you were asked by a manager or person in a higher position to do
something you were unable to do?
Tell us some of the challenges you'll face coming to Emirates?
Tell us about your good and bad points?
Customer Focus
What is customer service?
Tell us about a time when you have gone above and beyond the requirements of your job?
When have you provided customer service?
Describe a time you've had to deal with an unhappy customer? Tell a time where you had a difficult situation with a customer?
Tell me about a time you exceeded a customer's expectations?
Leadership:
When have you brought the best out of somebody? When have you stood up for someone being discriminated in your company?
Tell us about a time you had to bring someone up to standard?
When have you been part of a team that lead to a successful outcome and one where it lead
to an unsuccessful outcome?
When have you lead a team to success?
Tell us about a time you helped a colleague?
Communication Style:
When have you had to work together in a team?
When have you had to communicate clear and concisely?
Tell us about a time you were unsure of how to proceed and had to ask
someone?
Misc
Are you on any medications?
Are there any reasons your can not travel or be away from home?
Do you have a fear of water, can you swim?
What languages do you speak?
Questions for the Panel:
Do you have any questions for us?
What is your base preference?
Would you move to a different base if your preferred was not available?
Medical Check to Become a Flight Attendant for Emirates
Before joining Emirates, you'll need to complete a self-declaration medical form. If further details are needed, a visit to your doctor may be required. You’ll also need to see a dentist to complete the dental form. Any costs for these medical requirements will be your responsibility. After you join, Emirates will conduct additional medicals for your residence visa and to meet GCAA regulations.
Swimming Assessment to Become Cabin Crew
To ensure the safety of passengers and crew, all prospective Emirates cabin crew members must meet a critical physical requirement: the ability to swim 50 metres fully clothed, unassisted, and tread water for at least 3 minutes. This skill is essential in case of an emergency evacuation over water, where being able to stay afloat and navigate safely is paramount. It demonstrates your physical fitness and preparedness to handle the demanding conditions of the job, ensuring both your safety and the safety of those onboard.
Background Checks for Emirates Cabin Crew
References from last 2 employers, must be completed online and HR will call or email references.
Emirates Qualifications required to become a Flight Attendant
What to Pack for Dubia once given a Start Date/Golden Call
Once you receive the golden call you will be given a ticket to DXB (Dubia) and have a baggage allowance of 2 bags up to 50kg's total. Some essential items to take with you are:
Bank Card with money available for your first month in Dubai as your salary will only be paid in half for the first month.
Clothes for all environmental conditions for flying/travelling
Favorite makeup/ beauty products from your own country
drivers license
laptop/iPad for study and notes
business attire for 3 weeks of ground school
Organise your tax situation depending on your country of origin
cancel unwanted subscriptions or accounts as once you are overseas can be difficult
Common Flight Attendant Interview Questions'
What would you do if a young child was traveling solo and you witnessed a passenger having an inappropriate conversation with the child?
How would you resolve the conflict between two passengers who are fighting over space in the overhead compartment?
Imagine you see a passenger being deliberately rude to another flight attendant. How would you deal with this situation?
Imagine you saw two passengers disputing over their seats. How would you handle this?
How would you deal with a passenger who refused to follow the rules (keeping his seat belt buckled, etc.)?
How would you handle a very anxious passenger who is afraid of flying?
If you were working and there was a passenger complaining about sitting next to someone of a different race, how would you handle it?
What would you do if a passenger told you it was their loved one's remains inside the urn they were holding and they didn't want to place it underneath the seat?
Create a PA announcement for a couple celebrating their 50th anniversary.
You are mid-flight and the pilot asks you to perform a task which you are not authorized to perform. How would you handle the situation?
You have one seat left on a flight, and you have five passengers waiting on standby: A military man in uniform, a pregnant woman, a woman and her infant child, an elite customer who is a frequent flyer of Northwest Airlines, and a gentleman trying to go and see his ill sister. Who will be the one to get the empty seat on the flight, and why?
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